Success Blog
R is for Respect: You’re Leading, Even If You Don’t Realize It
It was my daughter who first said, “Mom, you have to watch this TED Talk.” She knows I’m always on the lookout for stories or videos that
B is for Behavior: Lead by Inspiring, Not Demanding
The foundation of leadership begins with the behaviors that build confidence and loyalty. In the early 1990s, before I had my own business, I worked
What You Meant Isn’t Always What They Heard: Closing the Gap Between Intention and Interpretation
Why clarity in communication is your most powerful business tool and how to ensure your message is truly understood Have you ever been stumped by
Why AI Won’t Save Your MSP—And What Will
Is your organization missing the single ingredient that could shift you from being just a service provider into a strategic partner. At a recent Kaseya Connect
What Else Builds Connection Besides Lunch?
5 Free Ways to Strengthen Client Relationships and Improve SG&A As an owner of a small business and coach for small business owners and
What Is Your Image Saying About You?
Take This One Challenge to Find Out. I recently attended the IT Nation Secure 2025 conference, and I’m still glowing from all the incredible energy.
You Sent Your AI to the Meeting? Why Human Presence Still Matters in a Digital World
Your AI Notetaker Can’t Build Trust—But You Can Earlier this week, I joined a video call with a few other business owners. Everyone showed up—except
Why Empathy (Not Sympathy) Is the Key to Real Business Success
Empathy Can Be Learned—If You’re Open to It Several years ago, one of our clients in my IT business gave us a low score on
Why You’re Getting Ghosted by Prospects
PHOTO CREDIT: Kateryna Hliznitsova for Unsplash+ (And 3 Ways to Get That Second Date) This week, let’s talk about something that’s happened to all of
Delegate, Don’t Abdicate – Better Manage Your Service Delivery
PHOTO CREDIT: Photo by krakenimages on Unsplash 10 steps to better manage your service delivery and protect your business when your top talent walks out
It Wasn’t the Milk. It Was the Message.
PHOTO CREDIT: Hans Isaacson on Unsplash+ A simple latte, a missed opportunity, and what it reveals about how small businesses lose client loyalty Last Sunday,
The Power of a Handwritten Thank-You
Why small touches lead to lasting loyalty in business. I wasn’t expecting it. A few days after shopping at Talbots, I opened my mailbox and