A hard leadership lesson from my former manager—and the moment it changed how I lead forever.
One Manager Taught Me Everything Not to Do Early in my career, I worked for a manager named Fred. At first, he seemed supportive. He asked questions, appeared engaged, and even gave me a thoughtful holiday gift. I believed I was in good hands. Then, without warning, Fred told me that someone hired after me […]
How The Words – “I Intend To…” Changed Everything
What a Navy submarine commander taught me about intention, competence, and empowering teams I recently had the cool opportunity to hear Captain David Marquet, author of Turn the Ship Around!, speak about one of the most transformational leadership challenges of his career. Captain Marquet was assigned to take command of a U.S. Navy submarine unit that […]
R is for Respect: You’re Leading, Even If You Don’t Realize It
It was my daughter who first said, “Mom, you have to watch this TED Talk.” She knows I’m always on the lookout for stories or videos that spark reflection and shift perspective. And she was right—Drew Dudley’s Leading With Lollipops hit me straight in the heart. In this short Ted Talk, Drew shares how a simple, seemingly forgettable moment—a […]
What Is Your Image Saying About You?
Take This One Challenge to Find Out. I recently attended the IT Nation Secure 2025 conference, and I’m still glowing from all the incredible energy. This event was such a rewarding opportunity to connect with brilliant leaders in our industry, dig into the latest cybersecurity and MSP trends, and share some of my own passion […]
Why Empathy (Not Sympathy) Is the Key to Real Business Success
Empathy Can Be Learned—If You’re Open to It Several years ago, one of our clients in my IT business gave us a low score on a survey. Now, I’ll be honest—at first, I was frustrated. We’d made a simple scheduling mistake. It happens, right? But as I looked deeper and listened back to the call, […]
Remember Etiquette? ChannelPro Weekly Podcast
Listen to my recent interview with ChannelPro Network’s dynamic duo Matt Whitlock, Online Director and Tech Editor and Rich Freeman, Executive Editor. We have a lively discussion about all things “Soft Skills” in an MSP or any business! Perception is reality. How you present yourself and your company impacts the bottom line. So CLICK HERE […]
How Does Color Influence Your World?
This weekend, I am attending the Annual Boston Caribbean Fashion Week Fashion Show. When I think about this event, I envision it looking like the image I created above, vibrant hues of blue and yellow cascading down the runway with attendees looking like a school of rainbow fish! There have been so many studies done […]
Five Professional Image Tips Thanks to Marco Rubio’s Boots!
What would the media say about your professional image? The run for Presidential office has taken a turn. A shift from the pressing issues of the economy and global warming to the significance of Republican Senator Marco Rubio’s shiny black boots! Of course, this focus on fashion is a direct attempt at fellow Republican opponents […]
The Business Bite & Other Dinner Etiquette Tips
How many business dinners have you attended where your final memory of your dinner companion was chewed food discarded on the side of their plate or strands of spaghetti slowly being slurped into their mouth? Disgusting, right!? Question: Do table manners really impact our image?
Five Tips for Packing for Vacation, Without the Stress
Plan * Pack * Play! My husband and I were chatting with good friends about packing our children for overnight camp. This conversation led to packing for a family vacation. My girlfriend said: “I always pack just a few hours before we need to leave and always pack too much because I never know what […]