The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic
Click here to read this article and others on ChannelPro. As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past […]
Key Soft Skill for 2021: Empathy
Connecting emotionally with how others are feeling will not only build strong bonds among your team member but will strengthen client relationships too. Welcome to mid-February 2021! In the span of just over 40 days, we have seen a new administration take office, a vaccine rollout, civil unrest, and GameStop being a hot “stonk.” For […]
How We Landed An $8,000 MRR Deal During a Pandemic… And How You Can Too!
Click here to read this article and others on ChannelPro. A rapidly growing construction company was fed up! Their current IT provider took several days to respond to phone calls and forever to set up computers for new employees. Their biggest frustration was constantly wasting time by repeating themselves thanks to the constant turnover of […]
5 Ideas to Network Virtually During a Pandemic
I truly hope this latest message finds you and your family well. I don’t know about you, but I feel like I am still in a surreal state of mind. My family and I are taking many precautions to stay vigilant and safe. We instill these same protocols for my IT business too. While the […]
You Are Being Watched! Exercise These 3 Positive Leadership Behaviors
A leader’s actions—good and bad—impact the energy of an entire business. Does your company staff meeting look like this? Your CEO is constantly cutting team members off to ask questions. One engineer is rolling his eyes, another is looking out the window, and yet another is checking email on her phone. How do you FEEL […]
Personal Branding 101: Leadership Strategies for the Busy MSP
A bit of polish and preparation can help an MSP and other channel professionals build a trusted brand that commands respect and attention. HAVE YOU EVER been in a bidding war with two or three other MSPs and won? Think back to that glorious moment and remember what set you apart from your competition. Was […]
How to NOT be “THAT” Co-Worker 5 Tips to Building NOT Repelling Office Relationships
You all know them, THAT employee in the office or colleague that just doesn’t get it. That person who rolls their eyes or always responds to your questions in an exasperated, angry tone. Are you picturing “that” co-worker in your mind? I knew you were! Every office has one or maybe two. I call them […]
Rhode Island Data Security Changes
For several years, the media has had a field-day reporting data breach after data breach. In turn, big corporations such as Target, Home Depot and Sony have scrambled to put a crisis communication plan in place as well as dole out millions of dollars in restitution. Cybersecurity is not just a “big-business” issue. We have […]