Soft Skills? Don’t Roll Your Eyes—They’re Costing You Deals
Five Ways Soft Skills Boost Retention, Reduce Escalations, and Drive Growth I was speaking at an IT conference this week when an attendee shared afterward, “My colleagues and I were skeptical when you got on stage. We didn’t think this ‘soft skills stuff’ was for us. But by the end? We realized the value and […]
My 3 P’s To Get Over Your Fear of Public Speaking!
How often do you deliver presentations at work? This is a trick question. The answer: all day! Whether you are at the office delivering the quarterly numbers, calling a prospect, sitting across the table in a heated negotiation, or networking at a Business After Hours, you are giving a presentation. Have you ever thought about presentations this […]
6 Strategies to Become A Trusted V.E.N.D.O.R.
Why do MSPs partner with vendors? Though the strategy behind this question is quite extensive, the theory is very simple: trust. As an MSP owner for 25 years, I know that I could not have grown my company without strong vendor relationships. Your solutions solve problems for my clients. The products and services you offer mitigate cyber-attacks, […]
What Does an MSP See When They Look at You? Brand Credibility or Brand Confusion?
When an MSP sees you, your co-workers, your website, social channels, or trade show booth, what do they see? How do they perceive you? With clarity or confusion? Last month, I wrote an article highlighting 6 Strategies to Become a Trusted V.E.N.D.O.R. Using an acronym for the word “vendor,” I highlighted six soft skill strategies to focus […]
Office Holiday Party Etiquette
Five Tips to a Successful Event! As the Andy Williams song goes, “It’s the most wonderful time of the year!” The air is crisp, jovial family meals, vacation days, big sales at the mall and the dreaded, er…I mean exciting Office Holiday Party! In life, we are always seeking opportunities to create special memories to […]