How The Words – “I Intend To…” Changed Everything
What a Navy submarine commander taught me about intention, competence, and empowering teams I recently had the cool opportunity to hear Captain David Marquet, author of Turn the Ship Around!, speak about one of the most transformational leadership challenges of his career. Captain Marquet was assigned to take command of a U.S. Navy submarine unit that […]
What You Meant Isn’t Always What They Heard: Closing the Gap Between Intention and Interpretation
Why clarity in communication is your most powerful business tool and how to ensure your message is truly understood Have you ever been stumped by a colleague’s response thinking: “Wait… how did they get that from what I said?” I had that moment last week. As small business owners, we’re constantly looking for ways to […]
Delegate, Don’t Abdicate – Better Manage Your Service Delivery
PHOTO CREDIT: Photo by krakenimages on Unsplash 10 steps to better manage your service delivery and protect your business when your top talent walks out the door Several years ago, one of our senior engineers left my IT business for what they called “a better opportunity.” They had been with us for five years. They […]