The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic
Click here to read this article and others on ChannelPro. As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past […]
Key Soft Skill for 2021: Empathy
Connecting emotionally with how others are feeling will not only build strong bonds among your team member but will strengthen client relationships too. Welcome to mid-February 2021! In the span of just over 40 days, we have seen a new administration take office, a vaccine rollout, civil unrest, and GameStop being a hot “stonk.” For […]
How We Landed An $8,000 MRR Deal During a Pandemic… And How You Can Too!
Click here to read this article and others on ChannelPro. A rapidly growing construction company was fed up! Their current IT provider took several days to respond to phone calls and forever to set up computers for new employees. Their biggest frustration was constantly wasting time by repeating themselves thanks to the constant turnover of […]
Delegate, Don’t Abdicate
Follow these 10 steps to better manage your service delivery and ensure business continuity and corporate growth ABOUT FIVE YEARS AGO, one of our senior engineers decided to leave our company for “greener pastures.” This engineer had been with us for over five years and handled the maintenance of a few key accounts. During the […]
5 Voice Strategies to Get Your Contract Signed, Not Declined
Make sure each word we voice to our clients, prospects, or employees is understood with zero misperception. “Your level of achievement, happiness, and satisfaction is directly correlated to your ability to emotionally connect with and move other people!”—Celebrity Vocal Coach Roger Love At a recent Technology Marketing Toolkit Quarterly Producers Club meeting, Robin Robins, founder […]
Busting the MSP Myth That Appearance Doesn’t Matter
You have seven seconds to make a first impression. What message do you want your appearance to convey to customers and prospects? I participated in an initial sales meeting once that “looked” like this: The first salesperson sat in my conference room chair in a too-tight button-down untucked shirt, exposing bulging buttons and abdominal hair. […]
You Are Being Watched! Exercise These 3 Positive Leadership Behaviors
A leader’s actions—good and bad—impact the energy of an entire business. Does your company staff meeting look like this? Your CEO is constantly cutting team members off to ask questions. One engineer is rolling his eyes, another is looking out the window, and yet another is checking email on her phone. How do you FEEL […]
Four Lessons to Becoming a Respected Leadership STAR!
Learn the four keys to being a leader who inspires. “If you get the culture right, everything becomes easier. If you don’t get it right, all is hard.” – Jack Daly, author of Hyper Sales Growth Microsoft Inspire is a remarkable trade show. Thousands of IT geeks like myself fly in from all over the […]
Personal Branding 101: Leadership Strategies for the Busy MSP
A bit of polish and preparation can help an MSP and other channel professionals build a trusted brand that commands respect and attention. HAVE YOU EVER been in a bidding war with two or three other MSPs and won? Think back to that glorious moment and remember what set you apart from your competition. Was […]