The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic
Click here to read this article and others on ChannelPro. As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past […]
Key Soft Skill for 2021: Empathy
Connecting emotionally with how others are feeling will not only build strong bonds among your team member but will strengthen client relationships too. Welcome to mid-February 2021! In the span of just over 40 days, we have seen a new administration take office, a vaccine rollout, civil unrest, and GameStop being a hot “stonk.” For […]
How We Landed An $8,000 MRR Deal During a Pandemic… And How You Can Too!
Click here to read this article and others on ChannelPro. A rapidly growing construction company was fed up! Their current IT provider took several days to respond to phone calls and forever to set up computers for new employees. Their biggest frustration was constantly wasting time by repeating themselves thanks to the constant turnover of […]
Delegate, Don’t Abdicate
Follow these 10 steps to better manage your service delivery and ensure business continuity and corporate growth ABOUT FIVE YEARS AGO, one of our senior engineers decided to leave our company for “greener pastures.” This engineer had been with us for over five years and handled the maintenance of a few key accounts. During the […]
Maintain a Growth NOT Fixed Mindset
Seven life and business lessons from a university president who overcame severe obstacles, via an MSP and channel pro image consultant. When I was just 2 years old, my Papa Al passed away due to a sudden heart attack. He was only 55. My grandmother was now a widow with six children, the youngest age […]
How to NOT be “THAT” Co-Worker 5 Tips to Building NOT Repelling Office Relationships
You all know them, THAT employee in the office or colleague that just doesn’t get it. That person who rolls their eyes or always responds to your questions in an exasperated, angry tone. Are you picturing “that” co-worker in your mind? I knew you were! Every office has one or maybe two. I call them […]
