As I sit at my kitchen table—I needed a change of scenery from my desk—I have three employees out sick with COVID and two are awaiting test results (and thus quarantining). Two-thirds of our employees have been infected, and my MSP’s experience over the past two years is becoming the global norm. I am praying the small group that have not been infected stay healthy and strong.
We all thought we would be done with “this” by now. The media aligned the projected longevity of COVID with the Spanish Flu outbreak of 1918. Well, that ran its ugly course in 18 months. Here we are two years later, and we have yet another surge in cases. I feel like I am in a horror movie replaying repeatedly in my mind. I know the villain is lurking, and I am anxiously waiting for them to strike. My heart skips a beat every time a new positive test result is revealed. I am exhausted. Are you too?
Our industry is an essential business. Without IT providers, how would other businesses survive? Understanding how critical my MSP is while also being quite cognizant of the #GreatResignation, I have approached my role as a leader by clinging to the power of emotional intelligence. Each breath I take in front of my team and clients, each word I utter, each action I make, must be made with cautious intentionality. It is my responsibility to maintain the morale of my team and instill confidence in my clients that we’ve got their back.
What is Emotional Intelligence?
Emotional intelligence, often referred to as EQ (emotional quotient) is our ability to identify and manage the emotions of ourselves and others. Psychologist, author, and EQ pioneer Daniel Goleman breaks down EQ into four main domains: self-awareness, self-management, social awareness, and relationship management. [Read more…] about The Five Ways I Use Emotional Intelligence to Keep My MSP Strong Through the Pandemic